Questions peak before doors open
The same questions arrive across every channel in the hours before an event, when staff are busiest.
Serve fans better
Help fans arrive ready for the event.
Coliseum answers questions about tickets, parking, entry, and accessibility from your own information, by web chat, email, or text. When something needs a person, your team gets the whole conversation.
Hi Ana, you’re seeing the concert tomorrow. Doors open at 6:30 PM, and the North Garage is closest to the main entrance. Reply here with any questions.
My mom uses a wheelchair. Is there an accessible drop-off, and can we get seats she can transfer into?
Seat change handled by the box officeFull conversation
The problem
Guest questions arrive all at once.
Details change by event
Start times, bag policies, and parking differ by event and venue. Generic answers get them wrong.
Handoffs lose context
When staff step in, they start from scratch and the guest has to explain everything again.
How Coliseum helps
Answers for each event, and staff when it counts.
Answers at any hour
Answers from your FAQs, policies, and event details, and shows relevant events and offers right in the chat.
Prepares guests
Sends ticket buyers the details that matter for their event before they arrive, and asks how it went afterward.
Brings in your team
Routes refund requests, seat changes, and exceptions to your team’s Inbox with the request and the conversation. Staff reply in the same thread.
QR codes and chat links can open a conversation that already knows the event or venue, whether they’re printed on signage, a ticket, or an email.
Example conversation
From a question to a prepared guest.
Illustrative conversations with Lily as the representative. Names and details are fictional.
A guest gets ready for the show
Hi Ana, you’re seeing the concert tomorrow. Doors open at 6:30 PM, and the North Garage is closest to the main entrance. Reply here with any questions.
My mom uses a wheelchair. Is there an accessible drop-off, and can we get seats she can transfer into?
Yes. The accessible drop-off is at the Main Street entrance, with staff there from 6:00 PM. Seat changes go through the box office, so I’ve passed your request to them with your details.
- Box office joined the conversation
Hi Ana, we’ve moved you to two aisle seats in the same section, one with a fold-up armrest for an easier transfer. Your updated tickets are in your account.
Perfect, thank you!
Outcome
The guest arrives prepared, and staff handled the one thing only staff can.
- Talking with
- A ticket buyer bringing her mother
- On behalf of
- An arena hosting a touring concert
What Coliseum did
- Sent ticket buyers the details for that event
- Answered the accessibility question from venue policy
- Handed the seat change to the box office with the details
- Box office staff replied in the same thread
What you can measure
Conversations, response times, and handoffs to your team, with ratings guests give afterward.
By organization
Shaped to the organization you run.
- Venues and arenasMany events, one guest services team. Coliseum answers for the event a guest is actually attending.
- Promoters and event operatorsAccurate, location-specific details for every date and every venue on the tour.
- Professional sports teamsGame-day questions, plan holder questions, and service between seasons.
- College athleticsQuestions across sports and facilities from students, families, and visiting fans.
What you can measure
See the progress that matters.
Follow the conversations and next steps that support your goal, with results from the systems you connect.
- Conversations people started, and how quickly Coliseum responded
- Conversations handed to your team, and why
- Ratings guests gave after the event
More solutions
Other ways Coliseum helps.
Your next step
Explore fan support for your organization.
We'll walk through how Coliseum would handle these conversations for your organization, with your events, offers, and team.