For venues and arenas

A better guest experience across your event calendar.

Concerts, games, shows, and private events, often for different promoters and ticket sellers. Coliseum answers guests for the event they’re attending and grows the business your team is responsible for.

Book a demoWhere Coliseum fits
TextIllustrative
  1. Lily

    Hi Ana, you’re seeing the concert tomorrow. Doors open at 6:30 PM, and the North Garage is closest to the main entrance. Reply here with any questions.

  2. Ana

    My mom uses a wheelchair. Is there an accessible drop-off, and can we get seats she can transfer into?

Seat change handled by the box officeFull conversation
What’s different for you

Built around the relationships your team manages

Not every event’s tickets or audience belong to the venue. Coliseum works on the relationships your team manages, such as guest services, suites, rentals, and venue partnerships, including communication you handle on a promoter’s behalf. When another seller handles an event’s tickets, Coliseum points guests there.

  • Every event is different

    Doors, parking, bag policy, and accessibility details are answered for the specific event, from your venue information.

  • Context from the first message

    QR codes and chat links at gates, in suites, or in pre-event emails open a conversation that already knows the event or venue.

  • Staff where it counts

    Seat changes, lost items, and exceptions reach the right team with the full conversation.

Where Coliseum fits

Use cases for venues and arenas.

Start with the goal that matters most to your team. Each one opens a page with the details.

  1. Fan supportMany events, one guest services team. Coliseum answers for the event a guest is actually attending.
  2. Groups & premiumSuites, clubs, hospitality, and private event rentals.
  3. SponsorshipsVenue partnerships, naming, and activations, where the venue holds those rights.
  4. Ticket salesPromote the events you sell or market for a promoter, and point guests to the right seller when someone else handles the tickets.
Focused applicationVenue rentals and private eventsAnswer rental inquiries, gather dates and requirements, and book tours with your events team.See how it works
Example conversations

What it looks like for you.

Illustrative conversations with Lily as the representative. Names and details are fictional.

TextColiseum reached out
  1. Lily

    Hi Ana, you’re seeing the concert tomorrow. Doors open at 6:30 PM, and the North Garage is closest to the main entrance. Reply here with any questions.

  2. Ana

    My mom uses a wheelchair. Is there an accessible drop-off, and can we get seats she can transfer into?

  3. Lily

    Yes. The accessible drop-off is at the Main Street entrance, with staff there from 6:00 PM. Seat changes go through the box office, so I’ve passed your request to them with your details.

  4. Box office joined the conversation
  5. Chris, box office

    Hi Ana, we’ve moved you to two aisle seats in the same section, one with a fold-up armrest for an easier transfer. Your updated tickets are in your account.

  6. Ana

    Perfect, thank you!

Outcome

The guest arrives prepared, and staff handled the one thing only staff can.

Talking with
A ticket buyer bringing her mother
On behalf of
An arena hosting a touring concert

What Coliseum did

  1. Sent ticket buyers the details for that event
  2. Answered the accessibility question from venue policy
  3. Handed the seat change to the box office with the details
  4. Box office staff replied in the same thread

What you can measure

Conversations, response times, and handoffs to your team, with ratings guests give afterward.

Explore fan support
Your next step

See Coliseum for venues and arenas.

Tell us which relationships your team manages and what you want to improve. We'll show you the conversations that matter most to you.

Book a demoA walkthrough built around your goals.Or ask Lily a question nowOr start by email